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- Familiar with EQMS functions and give proper guidelines to branches in case of any issues.
- Communicate ideas of service improvements / process improvements to various departments.
- Conduct surprise / guidance visits to non-performing branches.
- Implementation of Key Service Indicators and instructions by Service Quality Head Office team.
- Frequent monthly surprise visits of branches and analysis of monthly branch performance report.
- Extensive travelling in their respective region.
- Customer centric and critical thinking attitude and good communication skills
Qualification & Experience:
- Bachelor’s preferably Master’s in Business Administration or minimum 16 years of education from a reputable university
- 2 to 3 Years of relevant experience