Khushhali Bank Careers for Officer Settlements & Dispute Resolution

Job Description:

Industry: Banking/Financial Services
Category: Operations
Total Position: 1
Job Type: Full Time/Permanent ( First Shift (Day) )
Department: Operations
Job Location: Islamabad
Gender: No Preference
Career Level: Entry Level
Apply By: Dec 22, 2021
Posted On: Nov 22, 2021

Job Responsibilities:

  • Periodical/Daily review/checking for ATM Card transactional reconciliation.
  • Periodical reporting on ATM transactional reconciliation to stakeholders including F & A.
  • Ensure maintenance MIS of logged calls, issue resolution & periodically report
  • Coordination with relevant vendor/agent for transactional dispute resolution.
  • Coordination with KBL branches, UBL ATM Operations Desk for resolution of Customer Complaints within allotted turnaround time (TATs).
  • Ensure coordination & resolution of customer complaints related to ATM Cards & transactions.

Job Requirements:

  • Sound knowledge of financial transactions.
  • Willing to travel.
  • Exhibits and upholds KMBL’s values and social performance objectives.
  • Proficient in handling branch banking operations.
  • Strong interpersonal and communication skills and able to work under pressure.
  • Good time management skills
  • Self-starter, assertive, team player, highly punctual and able to resolve conflicts without compromising on job objectives.

Qualification & Experience:

  • Preferably a Master’s degree or equivalent in finance or a related field.
  • At least 1 year’s banking experience (preferably in IT Operations).  Project Management experience is an added advantage.
  • Proficient in MS Office Suite.

Job Details:

Company: Khushhali Bank

Vacancy Type: Full Time

Job Functions: Client Services & Customer Support

Job Location: Rawalpindi, Punjab

Application Deadline: N/A

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